Part 2- How to Write More Effective Emails - Improving Your E-Communication Skills
Instructor: Recorded: Access recorded version, only for one participant unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Corporate Recorded: Access recorded version, Any number of participants unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Emails are a core business communication tool. The speed and volume of email have dramatically changed business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively. An effective business email is easily understood, but it is not so easily written.
We have all received poorly written emails. These emails are unclear, and ambiguous, and often get ignored. They can cause confusion. They can also be detrimental to the business if projects are impeded or if clients misinterpret information. Fortunately, this communication skill can be improved with training, and the payoff is that these clearer emails improve business communication and productivity.
This course will teach you how to write clearer emails to receive better responses. Well-written emails save time because they allow the recipient to clearly understand the task at hand and respond appropriately. Effective emails reduce confusion and increase productivity. And they are much faster to write than snail mail. This course will teach you the basics of an effective email.
Why should you Attend:
In this course you will learn:
- How to write more focused, professional emails
- How to improve response rates
- How to write more concise and succinct emails
Areas Covered in the Session:
Participants will learn how to employ these key aspects of email to improve clarity and response rates:
- Addressing
- Subject line
- Message text
- Signature line
- Attachments
- Style
- Confidentiality and security
- Managing e-mail volume
- When and when not to use email
- Write consistent, professional, well-formatted emails
- Increase response rates with clearer, more focused email
- Use email clarity to increase productivity
Who Will Benefit:
- Anyone who communicates by email internally with coworkers or externally with clients, vendors, borrowers, or other entities
Dev serves as an instructor in the ABA’s Stonier Graduate School of Banking, the Southwestern Graduate School of Banking, the Pacific Coast Banking School, and the American Bankers Association's (ABA) Commercial Lending. His school, conference, and workshop audiences have included participants drawn from the ABA, RMA, OCC, Federal Reserve, FDIC, FFIEC, SBA, the Institute of Management Accountants (IMA) and the AICPA.
Dev has written about credit risk management, financial analysis and related subjects for the ABA's Commercial Insights, the Risk Management Association's RMA Journal, and other business professional journals. He is the author of Analyzing Construction Contractors and its related RMA workshop. A past national chair of RMA and former Florida Chapter president, Dev serves as a member of the RMA Journal's advisory board, and an ex-officio board member of the Florida and Atlanta RMA chapters. He also serves on the advisory board of the Atlanta Chapter of the Professional Risk Managers' International Association (PRMIA), and he has consulted on credit risk issues with banks in Morocco, Egypt, and Angola through the US State Department's Financial Service Volunteer Corps (FSVC)